Dell Computers refuses to supply
to Blind Charity
your bank did not authorize the payment

The Gambia, 20 November 2009 -  

At the beginning of August I was informed by our UK office of a possibility of around £ 1000 sponsorship money for a project for the Blind.

Having just carried out a project with one of the Special Needs Teacher to use a Laptop fitted with the Dolphin Guide Software, which was quite successful when there was electricity.

The monthly Computer Magazine had an advert from Dell for their inspiron netbooks with a 6 cell battery which would last around 8 hours between charges.

Now with that specification would be the ideal solution, and as I had a friend who was coming to the Gambia, Tuesday the 1 September now was the ideal time to try the Netbook.

So I order 1 from Dell online .
email received on August 11, with order acknowledged.
And “Welcome to Dell Simon”on the 16 August, followed by
“Unfortunately, we could not process your order because your bank did not authorize the payment “
Our office in the UK tried to contact Dell UK, and I send the following email to the Customer Service Department on August 27

Dear Sir or Madam
I am the founder of Nonvision.org. we are helping the blind and visually impaired with computer lessons by using the Dolphin Guide Software.

We would like to order 5 (Five) Inspiron Mini 10v with 6(Six) cell batteries and windows XP. The order is for delivery in the UK

as this is for charity can You give us a special prize. we can pay with credit card or with direct bank transfer from our bank account in the UK

At present we are doing trial with a normal Laptop but the teachers find it a problem with finding a electric socket within the classrooms, hence we want the 6 cell batteries which would also help in the rural areas without electricity.

If the trial are successful we hope to expand the sceme to all the special needs teachers in the Gambia.
I am also the founder of Kingfisher Trust and if you would like some background information about me or the work we do than I suggest have a look at www.kingfisher.gm or www.nonvision.org

awaiting your reply soonest
Simon Wezel

We got a nice reply:

Dear Simon Wezel,
As we are in the customer service department, we are unable to assist you in this concern.
Kindly get in touch with our sales department on 0844 444 5818 0844 444 5818 or
0844 444 5128 0844 444 5128 or place a new order online on www.dell.co.uk
Regards,
Swechcha
Dell Customer Service

I tried to contact the numbers and also our people in the UK, It is easier to contact Buckingham Palace,at least they answer and try to help!

Being such a good customer, they send me emails every other day with offers,
Welcome to Dell Simon                                                                16 aug
Case #: 20090817132844430 - Email RE: Case ID: 8841073            17 aug
order number 024422981 Re: Case #: 20090817132844430 -           19 aug
Huge savings on awesome gaming machines - hurry! -                    20 aug
Sizzling deals on stylish laptops - 3 days left -                               24 aug
Great new deals every day, but hurry! Each deal lasts just 48 h       27 aug
Re: order number 024422981 Re: Case #: 20090817132844430 -     27 aug
2 days blowout sale on school favourites! -                                     31 aug
Today's Deal: XPS M1330 - Check inside for details -                       3 sep
3 more days of crazy back to school deals! -                                   7 sep
Get 2 free months of mobile broadband - but hurry! -                         9 sep
Weekend offer on our 10" netbook - check inside -                          11 sep
Massive savings on XPS laptops -                                                 14 sep
Ultimate Dell Studio XPS laptop deals. Look inside!                        17 sep
Get in the game for less. Incredible XPS Gaming offers inside -        21 sep
Reinforcements Have Arrived. Powerful New Alienware Systems -    24 sep
Weekend offer on our 10" netbook - check inside -                          26 sep
What's small like a netbook, but powerful like a laptop?                  29 sep
Dell's Days of Deals starts today. New deals every single day! -         1 oct
Hurry! Don't miss out on Dell's Days of Deals. Hot offers                   5 oct
Treat Yourself to a bigger view at a smaller price -                            8 oct
Dell's Days of Deals is almost over. Only 1 day left! -                      13 oct

SO LETS TRY AGAIN
Dell Order Acknowledgement -
Internet Receipt Number: GB0132-4819-57060 14 oct

This week only! Massive savings on the Inspiron                             15 oct
Dell Online order - Dear Customer, While processing your order       15 oct
Win VIP tickets for the 2009 MTV European Music Awards! -           19 oct
Your Order with Dell cannot be processed - Internet
receipt - Dear Dell Custom..                                                  19 oct.

email 19 Oct
***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGMENT -- DO NOT REPLY TO THIS EMAIL***
Unfortunately, we could not process your order because your bank did not authorize the payment.
It’s not unusual for this to happen, so to help you place a new order we have listed below the most common reasons for a payment not to be authorized:
The name and address you gave us for delivery is different to the name and address printed on your credit/debit card statement
The card details may not have been entered correctly; it could be the Card Number (the long number on the front side of your card), the Expiry Date or the Card Security Code*

The credit card company confirmed the request from Dell and
confirmed even the amount which they had authorised

21 oct 2009 The Credit card company
         paid out for 5 netbooks from “LENOVO”

I think DELL co.uk or Dell.com or any other name they trade under to stop lying, and stop puting the blame the Bank or Credit Card Company.

It is difficult enough to raise money for charity, but to be treated like they did to us, it also put our project month behind. I would be interested to hear from other people.You can reach me on

Simon Wezel
00220 6807976 or Skype +1 (919) 975-5112 or +44 208 144 9618

Back to Top

###